SmartAction's AI-Powered Customer Support Platform Receives Funding Boost

WHO

SmartAction, a leading AI platform provider, specializes in Intelligent Virtual Agents (IVA) and conversational AI solutions. Their customer support platform is targeted towards consumer-facing enterprises seeking to enhance their customer interactions and gain valuable insights. SmartAction's collaborative approach sets them apart from traditional service providers, as they work closely with clients to design customized customer journeys.

WHAT

SmartAction's AI-powered technology platform enables advanced customer support capabilities by leveraging virtual voice agents and conversational intelligence. Their solutions allow businesses to handle complex agent interactions efficiently while driving improvements in key customer metrics and contact center ROI. The additional funding will further enhance their technology platform and support the expansion of their commercial team.

WHY

The investment in SmartAction highlights the company's commitment to revolutionizing customer support capabilities. By utilizing AI-powered virtual agents and conversational AI, SmartAction enables consumer-facing enterprises to provide cost-effective yet sophisticated customer interactions. The company's focus on building brand loyalty and improving customer metrics positions them as a valuable partner for businesses seeking to enhance their customer support capabilities.

FUNDING

SmartAction recently closed a new round of funding, bringing total investment to $38 million in strategic growth capital. The funding round was led by existing investors TVC Capital and Staley Capital, with the support of ORIX Corporation USA. This significant investment demonstrates the confidence of these investors in SmartAction's exceptional offering within the conversational AI market.

KEY TAKEAWAY

SmartAction's additional funding will propel the growth of their AI-powered customer support platform. With a focus on virtual voice agents and conversational intelligence, the company aims to deliver exceptional value within the conversational AI market. By expanding their commercial team and advancing their technology platform, SmartAction is well-positioned to meet the increasing demand for their customer support solutions and capitalize on the evolving industry landscape.