Kustomer Secures $60M in Funding and Spins out of Parent Company Meta as a Standalone Company

WHO

Kustomer, a prominent Conversational CRM platform co-founded by Brad Birnbaum and Jeremy Suriel, has secured $60 million in funding. The company is aiming to disrupt the way companies and customers communicate across modern messaging channels. Notable investors in this funding round include Redpoint Ventures, Battery Ventures, and Boldstart Ventures.

WHAT

Kustomer, a leading player in the Conversational CRM space, has raised $60 million in a recent financing round. With this funding, the company plans to expand its team and focus on combining new AI technology with its customer data platform. This integration will enable Kustomer to offer faster and more accurate automated support, as well as enhance the efficiency of agents operating in the evolving AI landscape. The company's vision revolves around leveraging AI and contextual data to automate customer experiences and empower agents to deliver improved service.

WHY

The investment received by Kustomer will facilitate its transition into a standalone company after spinning out of parent company Meta. The funding will support the company's growth, enabling it to enhance its AI capabilities and further differentiate itself in the market. By leveraging AI and its robust data platform, Kustomer aims to deliver exceptional customer service experiences, improve agent performance, and provide value to its customers.

HOW IT WORKS

Kustomer's conversational CRM platform utilizes intelligent tools, such as AI and Automation, alongside a connected data platform that unifies data from multiple sources through a single timeline. This integration enables businesses to streamline operations, deliver personalized service across various channels, and operate with greater efficiency. Through its no-code configuration approach, Kustomer empowers companies to perfect every customer experience.

CUSTOMERS

Kustomer serves a diverse range of customers, including prominent brands like Ring, Glovo, Glossier, and Sweetgreen. These companies trust Kustomer's platform to power their customer service teams and enhance their ability to deliver exceptional service.

FUNDING

The $60 million funding round for Kustomer was co-led by Battery Ventures and Redpoint Ventures, with participation from Boldstart Ventures. These prominent investors recognize the unique product vision and potential of Kustomer, given its strong customer base, robust data platform, and AI-focused product roadmap.

KEY TAKEAWAY

Kustomer's latest funding round marks an important milestone for the company as it emerges as a standalone entity. With a focus on enhancing its AI capabilities and expanding its team, Kustomer is well-positioned to revolutionize the way companies and customers communicate across modern messaging channels. By leveraging its conversational CRM platform, Kustomer aims to empower businesses to deliver personalized service and operate with greater efficiency, while continuously improving its data platform and agent tools. This funding reinforces Kustomer's position as a key player in the Conversational CRM market and highlights its potential to reshape customer experiences in the digital age.